Problem Example:
- The confirm button remains unresponsive when attempting to complete the card-loading process.
- An “incorrect address” error message is displayed upon trying to load the card.
- A greyed-out token option appears on the dashboard, preventing selection.
Answer:
If you’re experiencing difficulties with the card application process, we recommend trying the following troubleshooting steps:
- Clear Cache: Clear the cache on your browser to remove any temporary files that may be causing the issue.
- Hard Restart: Perform a hard restart of both your existing dashboard and your browser.
- Relogin: Log out of your account and then log back in to see if the issue persists.
- Try Another Device: If possible, try accessing the application process from another device to see if the issue is device-specific.
If the problem persists after trying these steps, please provide the following details for further assistance:
- The last 4 digits of your card
- Amount of the card load
- Time of the transaction
- Short description of the issue
- Troubleshooting steps you have already taken
- Screenshot of your dashboard showing the unresponsive button
Our team will investigate the issue promptly and provide you with the necessary support to complete your card application.
⚠️Action Item: Please create a ticket on [email protected] with all the provided information.
